Refund policy

 

RETURN & REFUND POLICY

Website: https://anshrah.com
Brand Name: Anshrah
Last Updated: November 10, 2026

At Anshrah, we want you to love every purchase. If you are not completely satisfied with your order, we are here to help.

1. Return Eligibility

You may request a return within 7 days of receiving your order, subject to the following conditions:

- The product must be unused, unworn and unwashed.
- The original tags and packaging must be intact.
- The product must be in its original condition.
- Proof of purchase or order confirmation must be provided.

2. Non-Returnable Items

The following items are not eligible for return:

- Used, washed or damaged clothing.
- Products without original tags.
- Items purchased during clearance or final-sale promotions.
- Products specifically marked as non-returnable.
- Items damaged due to improper handling by the customer.

3. Damaged or Incorrect Products

If you receive a damaged, defective or incorrect item, please contact us within 48 hours of delivery.

Please provide:

- Your order number.
- Clear photographs or video of the issue.
- A brief description of the problem.

After verification, we will arrange an appropriate replacement, exchange or refund.

4. Refund Process

Once your returned item is received and inspected, we will notify you about the approval or rejection of your refund.

Approved refunds will be processed within 7–10 business days.

Refunds will be issued through the original payment method where possible. For Cash on Delivery orders, an alternative refund method may be arranged after verification.

5. Exchange Policy

Exchanges are subject to product availability.

If you wish to exchange an item for another size or design, please contact our customer support team within 7 days of delivery.

6. Return Shipping Charges

- If the return is due to a defective, damaged or incorrect product, Anshrah will bear the reasonable return shipping cost.
- For returns due to personal preference, size selection or change of mind, the customer will be responsible for return shipping charges.

7. How to Request a Return

To initiate a return or exchange, contact us:

Email: anshrahscloset@gmail.com
Phone: +92 303 6155666

Important: Please obtain return authorization from our support team before sending any product back.

Anshrah reserves the right to reject returns that do not meet the conditions stated in this policy.